Answers for Technical Buyers and Procurement Teams
Clear information about sourcing, testing, warranty, quotations, shipping and equipment identification.
Can you source equipment that is not listed on the website?＋
Yes. We first check our available stock. If the required equipment is unavailable, we search our international sourcing network. Equipment located for a customer is received at our facility and professionally tested before shipment.
Do you handle legacy, discontinued or end-of-life equipment?＋
Yes. We specialize in locating and supplying legacy, discontinued, EOL and hard-to-find equipment used in ECI and Ribbon systems.
Is the equipment tested before shipment?＋
Yes. Every unit we supply is thoroughly tested by experienced engineers using the appropriate setup and procedures for the specific equipment type. Only equipment that passes our testing is approved for shipment.
What warranty is provided?＋
Equipment is supplied with our warranty. The standard warranty is three months, and longer coverage may be agreed for specific orders.
Why are prices not shown on the website?＋
Pricing depends on the exact product and revision, quantity, condition, availability and delivery requirements. We confirm these details and provide a quotation for each request.
Can I upload a BOM or a list with multiple part numbers?＋
Yes. You can upload an Excel, CSV or PDF file through the Request Quote page. We review the requirements item by item.
Do you supply equipment internationally?＋
Yes. We supply customers worldwide under the agreed delivery terms. After dispatch, we provide the carrier tracking number and a complete list of the supplied serial numbers.
What if I am not sure of the part number or hardware revision?＋
Send us a clear photo of the equipment label, the platform name and any available details. Our team will help identify the required equipment before checking availability.
Can I send a requirement through WhatsApp?＋
Yes. Send the item name or part number, quantity and any relevant photos to +972-54-5466667.
Do you purchase surplus ECI and Ribbon equipment?＋
Yes. We evaluate unused surplus, pre-owned and decommissioned equipment, including cards, modules, shelves, optical equipment, complete systems and bulk inventories.
Are you ISO 9001:2015 certified?＋
Yes. Our operation is ISO 9001:2015 certified by RONET International Certification Services Ltd.
Are you affiliated with ECI or Ribbon?＋
No. ECI Ribbon Experts is independently owned and operated and is not affiliated with, authorized by, or endorsed by ECI or Ribbon.